Frequently Asked Questions (FAQ's)

Ordering & Payment

Q: How do I place an order?

Ans: Simply browse our website https://lexzan.store/, select your desired products, add them to your cart, and complete the checkout process.

Q: What payment methods do you accept?

Ans: We currently accept Cash on Delivery (COD) as a payment method.

Q: Do you offer discounts?

Ans: Yes, we offer discounts on selected products, special promotions, and bulk orders. Keep visiting our website for the latest offers.

Shipping & Delivery

Q: How long does delivery take?

Ans: Delivery usually takes 2–4 working days depending on your location.

Q: Do you offer free delivery?

Ans: Yes, we offer free delivery on orders above Rs. 6,000.

Q: What is the standard delivery charge?

Ans: The standard delivery charge is Rs. 200.

Exchange & Return

Q: Can I exchange or return a product?

Ans: Yes, eligible products can be exchanged or returned within 7 days of delivery according to our exchange and return policy.

Q: How do I initiate an exchange or return?

Ans: To request an exchange or return, please contact us:

Email: lexzanofficial@gmail.com
Phone: 03320073077

Products

Q: What types of products do you offer?

Ans: We offer a wide range of comfort and lifestyle products, including:

  • Undergarments & Innerwear

  • Night Suits

  • Lingerie

  • Bridal Night Suits

  • Bra & Panty Sets

  • Tops & Camisoles

  • Body Shapers

  • Bras and Accessories

  • Socks and Thermal Wear

Q: Are your products authentic?

Ans: Yes, Lexzan Store focuses on providing quality products from trusted sources.

Customer Service

Q: How do I contact customer service?

Ans: You can contact our customer support team through:

Email: lexzanofficial@gmail.com
Phone: 03320073077

Q: What are your business hours?

Ans: Our customer service is available Monday to Saturday, 9:00 AM to 6:00 PM.

Miscellaneous

Q: Do you offer a warranty?

Ans: No, we do not offer a warranty on products unless specifically mentioned on the product page.

Q: Can I cancel my order?

Ans: Yes, you can request order cancellation within 24 hours of placing your order. After processing or dispatch, cancellation may not be possible.

By shopping at Lexzan Store, you acknowledge that you have read, understood, and agreed to our FAQs. If you have any questions or concerns, please contact our customer support team.

Thank you for shopping at Lexzan Store!